Privacy Policy

1. Information We Collect

To confirm bookings, dispatch the right vehicle, and provide a safe ride, we may collect the following categories of information from you:

a) Information You Provide Directly

• Full name and contact number (mobile/phone)
• Pickup location, drop location, and travel date/time
• Email address, if shared for booking confirmations or invoices
• Billing address and payment details, for corporate or invoice-based bookings
• Trip preferences such as vehicle type (sedan, SUV, Innova, Tempo Traveller) and special requests
• Any details you share while speaking with our booking team over phone or WhatsApp

b) Information Collected Automatically

• Basic website usage data (pages visited, browser type, device type) when you visit our website
• Approximate location, if you use a "call now" or location-based feature on our site
• Call logs and call duration, if you contact us by phone, for quality and training purposes

We do not knowingly collect sensitive personal data such as religious beliefs, biometric data, or health information unless voluntarily shared by you (for example, mentioning a medical condition that affects your trip).

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and confirm your booking — assigning a driver and vehicle, sharing pickup/drop details, and coordinating timing.
• To communicate with you — sending booking confirmations, driver details, trip reminders, or responding to inquiries via call, SMS, or WhatsApp.
• To provide customer support — resolving complaints, handling lost-and-found requests, or addressing billing queries.
• To ensure safety and security — verifying trip details, preventing misuse of our services, and protecting both passengers and drivers.
• To improve our services — understanding which routes, packages, and vehicle types are most requested so we can serve you better.
• For billing and invoicing — particularly for corporate cab clients and multi-day outstation bookings.
• To send promotional offers — only where you have not opted out, and always with an easy way to stop such communication.
• To comply with legal obligations — such as sharing trip records with law enforcement when legally required.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information only in the following circumstances:

• With our drivers — pickup/drop location and contact number, solely to complete your trip.
• With payment processors — if you choose to pay online, your payment details are handled directly and securely by our payment partner; we do not store full card details on our own systems.
• With corporate clients — trip logs and invoices may be shared with the company on whose behalf a corporate booking was made.
• For legal reasons — if required by law, court order, or government request, or to protect the safety of our passengers, drivers, or the public.
• Business transfers — in the unlikely event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction, subject to the same privacy protections.

4. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. Cookies are small text files stored on your device.

You can choose to disable cookies through your browser settings; however, some parts of our website may not function as intended if cookies are disabled. We do not use cookies to collect sensitive personal information, and we do not control cookies placed by any third-party services (such as embedded maps) that may appear on our site.

5. Driver & Vehicle Safety Information

As part of our commitment to passenger safety, our drivers undergo a verification process before being assigned trips. Trip-related information (pickup/drop point, date, time, and vehicle assigned) may be retained in our internal records for safety, dispute resolution, and quality-monitoring purposes. This information is kept confidential and is not shared outside the company except as described in Section 3 above.

6. Data Storage & Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes restricting access to customer data to authorized staff only and using secure systems for storing booking and billing records.

However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your booking and contact information for as long as necessary to fulfil the purposes outlined in this policy — including ongoing customer support, accounting and tax requirements, and resolving any disputes. Where information is no longer required, we take steps to securely delete or anonymise it, except where retention is required by applicable law.

8. Your Rights & Choices

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Request deletion of your personal information, subject to legal or accounting retention requirements
• Opt out of promotional calls, SMS, or messages at any time by informing our booking team
• Withdraw consent for non-essential data use, where consent was the basis for collection

To exercise any of these rights, please contact us using the details in Section 12 below.

9. Children's Privacy

Our services are intended for use by adults capable of entering into a booking arrangement. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that information.

10. Third-Party Links

Our website may contain links to third-party websites, such as map services or payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us: